​Is Northwest registered agent actually legit?

TL.DR: Looking for a deep dive review/experience before I pull the trigger for a Texas LLC.

Hey everyone.

I could really use some real-world feedback right now. I’m planning to start a service-based business and I’ll likely be operating in multiple states eventually, but starting off with Texas.

I’ve been looking at Northwest Registered Agent and they seem to be darling of Reddit compared to other services like Legalzoom or Zenbusiness. But I’m always skeptical when it sounds too good to be true, or over-whelming good reviews.

I’ve read that they let you use their office address on the actual Articles of Organization (not just for service of process). Does this actually work in Texas to keep my home address off the public record?

They claim they scan everything locally and notify you immediately. For those who use them, is the dashboard actually clean? There’s a lot of talk about having Corporate Guides instead of a random call center. Has anyone actually called them with a weird question? Do they actually know their stuff, or is it just marketing speak for “customer support”?

And since I’m looking at expanding, how easy is it to add a second or third state later? Is it a nightmare to manage multiple registered agents through one account?

I had a friend who used a different LLC formation service, and while the first year was $0, the renewal fee jumped to like $300 without warning. I’ve also heard horror stories about some services selling your data to business credit telemarketers the second you file. Do Northwest actually respect your data, or am I going to get 50 calls a day for business loans once I sign up?

If you’ve used them recently (especially in 2025/2026), I’d love to hear the good, the bad, and the ugly.