​Remote Assistant SaaS for businesses – Idea Validation

Hey everyone! I’m thinking of building a tool that lets businesses offer real-time, video-based support to their customers—kind of like Zoom, but specifically for troubleshooting or guiding people through issues. I am aware of bigger players in this area but I am looking for businesses / customers for features they are interested in.

Before I dive into it, I’d love to hear your thoughts:

Would something like this actually be useful for businesses? What features would be a must-have? Do you think businesses would pay for this? If so, what feels reasonable?

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